Do you want a refund following a cancellation?
It couldn't be easier! Payment details are included in the email we sent you—be sure to check your spam folder.
There are two possible scenarios:
- Whenever possible, we issue the refund and proactively confirm it via email. This is obviously the most convenient option for you, and the one we prefer!
- When that isn't possible, we send you an email inviting you to request your refund by following this link!
Do you wish to get a refund following the rescheduling of your event?
Refund details are included in the email we sent you—be sure to check your spam folder!
Has the date of your event changed?
In any case, please submit your request no later than the day before the event; unfortunately, we would be unable to process your request if it were made after the rescheduled date.
Last-minute schedule change (on the day of the event)?
If you are unable to attend the event, please contact us before it takes place!
Click here to request a refund for your pass!
Do you wish to obtain a refund for personal reasons, even though the event has neither been postponed nor cancelled?
If you purchased insurance at the time of your booking, don't worry! Contact Meetch at the address below to submit your request:
contact@meetch.io*
*Refunds are subject to Meetch's contractual terms and conditions.
If you did not purchase insurance at the time of your booking, unfortunately, we are unable to process your request.
In accordance with the General Terms and Conditions of Sale, all bookings are final, and tickets cannot be returned or exchanged. Refunds are only available in the event of the event's cancellation or postponement, subject to the conditions set by the organizer.
Article 9.1 of our General Terms and Conditions: No right of withdrawal. In accordance with Article L 221-28 of the Consumer Code, tickets for performances are not subject to a right of withdrawal.
Waiting for your QR codes?
You can find your e-tickets in the FNAC SPECTACLES app. They are available in the "TICKETS" section; while they can be viewed offline, they cannot be downloaded.
Did you order multiple tickets? Each ticket has a unique QR code that will appear automatically.
Don't worry, QR codes for event passes only become visible shortly before the event itself; this measure is in place to ensure secure access.
Please note: Make sure the email address associated with your customer account is still valid!
Transferring QR Codes
Have you ordered multiple PASS tickets and wish to transfer the QR codes to friends or family? You can do so if the event organizer has enabled this option!
You do not need to wait for the QR codes to become visible; as soon as your tickets are available, you can forward them to your guests by clicking the "TRANSFER TICKET" button (an option located where each QR code will eventually appear). A link will be generated, allowing you to send access details to your chosen contacts via your preferred method.
Please note: Your contacts must confirm receipt of the link to activate their ticket. They will receive their QR code according to the procedures outlined above (FAQ 4).
Have you transferred a ticket to a contact who no longer wishes to attend the event with you? They can transfer the ticket back to you by following the procedure mentioned above. If your contact is unable to complete this step, our Customer Service team can reassign the ticket to the original order holder, subject to a specific, exceptional request.
Are you waiting for a refund?
We have confirmed the processing of your refund via email, social media, or telephone: you will receive your refund within a maximum of fifteen days.
We directed you to the refund platform and you provided the necessary information: you will receive your refund within a maximum of thirty days.
You submitted your request more than thirty days ago and have not received a response or confirmation from us: we apologize for this—please do not hesitate to contact us!
Not sure if your order went through?
Check the email inbox associated with your customer account, your spam folder, and your customer account itself.
Haven't received an order confirmation or can't find the order in your customer account? If your bank has confirmed a definite charge, please contact our Customer Service team; a technical error may have occurred.
Do you wish to modify your order?
We regret that we cannot accommodate your request. In accordance with our General Terms and Conditions of Sale, tickets are neither exchangeable nor refundable, except in the event of the cancellation of your event. Orders are final and binding; no modifications can be made.
Article 9.1 of our General Terms and Conditions: No right of withdrawal. In accordance with Article L. 221-28 of the Consumer Code, tickets for performances are not subject to a right of withdrawal.
Are you a Fnac member looking to get the best rates?
To take advantage of the Fnac member rate, please enter your member number in the "My Account" section of your Customer Area.
Every month, a wide range of shows is offered at special rates for members. These shows are marked with a yellow "Member" icon:
To view member offers, click on "Member Offers" on our homepage or simply proceed with your booking as usual. Member rates appear when you select your seat category*!
* Please note: the number of available seats is limited for a given period.
Thank you for your loyalty!
Want to get in touch?
Whether before or after purchasing your tickets, feel free to contact us!
By phone, Monday to Saturday, from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, at 01.41.57.32.19 (local call rate).
By private message on social media: Facebook or Twitter.
Want to delete your customer account? Contact us via email at the following address, reserved exclusively for this purpose: moncompteclient@francebillet.com
We are here to help!